More and more businesses are beginning to realise the benefits of live chat, and are therefore implementing it as part of their online strategy. Live chat is particularly useful in an eCommerce situation, where it improves the customers' shopping experiences, increases conversion and encourages repeat custom. Many eCommerce businesses are still unsure on the benefits of live chat however. This infographic provides some persuasive statistics as to why live chat should be part of your eCommerce site's online strategy.

We use live chat to dramatically increase conversions and provide outstanding customer service for our clients. If you're interested in seeing increased sales for your online store and an improvement in customer satisfaction then we are the right people to talk to. Download our documents explaining how we Increase Conversion and improve Customer Service or start a chat with us today by clicking the tab at the bottom right of the page.

 

Does your online store need live chat

 

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