This infographic outlines what online consumers have come to expect through various forms of customer service channels, and what happens when they don't get what they expect. Some of the statistics show room for improvement and the potential for companies to differentiate themselves by offering excellent customer service.

Our blog post "Excellent Customer Service in a Customer Driven Market" by Sarah Holmes draws further attention to the need for high quality customer service in such a competitive market place and how you can begin providing excellent customer service.

Excellent Customer Service : Customer Service Responses Matter

 

Read our blog post Excellent Customer Service in a Customer Driven Market for tips on how to improve your customer service for your customers and your sales.