The landscape of eCommerce is constantly changing. In 2015 we are seeing customers put more emphasis on the need for a greater quality customer experience; customers want quick and friendly customer support more than ever. The technology used in eCommerce is also shifting; telephone support is losing popularity amongst consumers and order fulfilment shall soon see the introduction of commercial drones from the likes of Google and Amazon.
Whilst technology continues to grow across the market, there are still opportunities for companies to increase conversion, generate more leads and improve customer service by adding a human touch to their operations. Communicating with a human customer service agent can bridge the gap between the online and offline world for the customer, reduce online shopping distress and encourage more customers to convert.
The Future of eCommerce infographic maps out some of the pressures and developments for eCommerce in 2015 and the coming years.
Want to share this infographic on your own website? Please copy and paste the code below.
Are you looking to improve customer service on your website, increase conversions or generate more leads? Discover the results that we can achieve for you with our free ROI calculator.
If you enjoyed this blog post, why not check out some of our other top eCommerce related posts that we think you'll love:
- You Should Pay Closer Attention To Basket Abandonment
- 2 Ways You Should Be Offering eCommerce Personalisation
- 4 Ways To Grab Attention And Increase Conversion