Live chat has a range of benefits. Benefits beyond just customer service.
We wrote this post the other month for our friends at WeMakeWebsites. It outlines 5 benefits of live chat, not just the benefits relating to customer service (well one of them is kind of related). It's a great source of information for any eCommerce site considering implementing live chat as it also outlines 5 steps to consider before implementing.
Read the full post on the WeMakeWebsites blog, 5 benefits of live chat and 5 steps to consider before offering the service on your site.
WeMakeWebsites are a UK eCommerce agency based in the heart of London. They are a small agency, meaning they offer a more personal service and you speak with the people on your website.