The Easter holidays are almost here!! Yayy!! Time for a nice 4 day weekend, right?
Not for us. We'll still be enjoying the weekend but we know that our clients' customers will still be online over the weekend, so we will be too.
A great advantage of choosing our live chat outsourcing service is that we are online when your customers are. Our UK based live chat agents are online 480 hours a month. Monday to Friday 9am til 3am. Saturday to Sunday 10am til 1am. Even this weekend, over the Easter holiday.
According to a LivePerson report, which looked at what consumers really want online, 92% of consumers said that the top reason for purchasing online was being able to shop when they liked. Combine this with 83% of online users admitting that they need some form of support during their online journey; offering support in to the early hours of the morning through live chat outsourcing just seems to be the obvious thing to do.
Happy Easter from everyone at The Chat Shop!!!