The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

The Chat Shop Blog

John McDonnell

John McDonnell is Knowledge Manager at The Chat Shop, he ensures that our Live Chat Experts have the resources to learn your business. John’s running means he is always moving forward, but his other interest, history, sees him always looking to find a way back.