Building trust through your online store can be difficult. Without a tangible store, it can be difficult for customers to tell if you are genuine. Building trust is an age old problem of eCommerce (well as old as eCommerce anyway). So what can you do to build trust with potential customers?
According to a report by LivePerson, one proven way of building trust and increasing conversion is live chat. It's not just a case of having the feature implemented on your site though, it's also about providing honest and helpful advice. And not just for a couple of hours a day, or barely anyone will see the benefits. There are of course other methods for building trust through your online store too. We've put this infographic together to help those looking for ideas on how to gain trust from their site visitors and increase conversions because of it.
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