We've just introduced a new hashtag across our Twitter accounts. Allow me to introduce #LeftInTheCommentsBox. We'll be using the new hashtag to show off positive feedback left by customers, post-chat, on a daily basis. We get plenty of positive feedback from clients and their customers and the post-chat survey is the perfect opportunity for the customers to leave their happy and sometimes hilarious thoughts and comments.
]We figured it was about time we showed off some of this positive feedback.
Becky is one of our Account Managers and is in charge of making sure we smash our clients' goals and do everything we can to improve their website performance and make their customers happy.
Amy is our Team Leader. She makes sure all of our agents are fully-trained and equipped with everything they need to do an amazing job for our clients.
Both Becky and Amy will be sharing news, tips and their advice on Live Chat and Customer Service. And giving their personal views on the Live Chat industry. Follow them if you are interested in learning a little more about their roles and gaining some insight on Live Chat and Customer Service.
If you're interested in learning more about The Chat Shop as a whole, follow @ChatShop. Our Live Chat programmes focus on Lead Generation, Increasing Conversion and Customer Service, so that's what we talk about and share insight on.