The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

How cryptocurrency transactions should be handled by retailers

Guest Author | 26 February 2018

Apocalypse Now: Britain's Retailers in the Age of Amazon

Sean Cotter | 19 February 2018

Why Live Chat should be part of your healthcare marketing strategy

Guest Author | 7 February 2018

Customer Experience: The New Divider

Sean Cotter | 10 January 2018

6 Ways Live Chat Can Increase Online Sales at Scale

Sean Cotter | 12 December 2017

5 ways to supercharge lead generation and ecommerce conversion

Sean Cotter | 30 November 2017

How to drive higher marketing ROI with ecommerce personalisation

Sean Cotter | 14 November 2017

5 Killer Tips to Increase Ecommerce Conversion Rate with the Human Touch

Sean Cotter | 7 November 2017

Increase Conversions on Your Website with this 1 Hack

Sean Cotter | 23 October 2017

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4 Retail trends every marketer needs to know for Christmas 2018

Retail in flux

The Chat Shop wins HomeAgent Operation of the Year and Customer Service Team of the Year Awards

What's happening with UK online retail sales?

How cryptocurrency transactions should be handled by retailers

Apocalypse Now: Britain's Retailers in the Age of Amazon

Why Live Chat should be part of your healthcare marketing strategy

Customer Experience: The New Divider

6 Ways Live Chat Can Increase Online Sales at Scale

5 ways to supercharge lead generation and ecommerce conversion

How to drive higher marketing ROI with ecommerce personalisation

5 Killer Tips to Increase Ecommerce Conversion Rate with the Human Touch

Increase Conversions on Your Website with this 1 Hack

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