The Chat Shop Blog

Here are our musings from delivering real conversations. Our blog brings together insight from our experts and some select guest authors. The latest trends, techniques and thinking regarding sales enablement and customer service.

How to write great customer support emails

Guest Author | 2 July 2018

Essential reasons to consider adding live chat support to your business

Guest Author | 25 March 2018

Why Live Chat should be part of your healthcare marketing strategy

Guest Author | 7 February 2018

6 Ways Live Chat Can Increase Online Sales at Scale

Sean Cotter | 12 December 2017

Data with a Human Face: Using the right tools in CX

Sean Cotter | 5 December 2017

The new landscape for customer interaction: Chatbots, AI, and Messaging

Jonny Everett | 16 October 2017

Guest Post: Why Customer Experience is Your Key to Success

Sean Cotter | 26 June 2017

Four Brilliant Ways to Maintain Customer Loyalty

Guest Author | 13 June 2017

Be A Support Hero: Increase Customer Loyalty With Live Chat

Miles Hobson | 16 June 2016

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4 Retail trends every marketer needs to know for Christmas 2018

Retail in flux

The Chat Shop wins HomeAgent Operation of the Year and Customer Service Team of the Year Awards

What's happening with UK online retail sales?

How to write great customer support emails

Essential reasons to consider adding live chat support to your business

Why Live Chat should be part of your healthcare marketing strategy

6 Ways Live Chat Can Increase Online Sales at Scale

Data with a Human Face: Using the right tools in CX

The new landscape for customer interaction: Chatbots, AI, and Messaging

Guest Post: Why Customer Experience is Your Key to Success

Four Brilliant Ways to Maintain Customer Loyalty

Be A Support Hero: Increase Customer Loyalty With Live Chat

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